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iClerk
Privacy Policy
Last updated: 18 April 2026
What iClerk Does
iClerk transcribes clinical consultations in real-time and generates structured clinical notes using AI. Your spoken words become text — iClerk does not record or store audio.
Status
Status: iClerk is in pre-deployment phase. The system has been built to DCB0129 and DCB0160 clinical safety standards and UK GDPR requirements. Formal approvals — clinical safety case sign-off, DSPT submission, and MHRA classification — are in progress. iClerk is not currently in use with patients.
What We Collect
- Consultation data — Transcripts and AI-generated notes from your clinical sessions
- Account details — Your Google email and display name (used for sign-in)
- Usage data — Login times, session activity, and IP address (for security)
We do not use tracking cookies, analytics, advertising, or third-party trackers. The only cookie is the session cookie required for login.
How We Use It
- Transcription and note generation — the core service
- Authentication and access control
- Security monitoring and audit logging
We never use your data for AI model training, marketing, profiling, or any purpose beyond providing the service.
Where Your Data Lives
All data is stored in the United Kingdom (AWS London, eu-west-2). Consultations are encrypted at rest using AES-256. No international transfers of clinical data occur.
Who Can See It
Only you (and your companion device, if enabled). We use the following services to operate iClerk:
- AWS (London) — Hosting, transcription, AI processing, encrypted backups
- Google — Sign-in authentication only (no clinical data shared)
- Azure OpenAI (UK South) — Fallback AI processing
We do not sell, share, or trade your data with anyone else.
How Long We Keep It
Consultations are kept until you delete them. Account data is removed within 30 days of account closure. Access logs are retained for 90 days.
Your Rights
You can request access to, correction of, or deletion of your data at any time. Contact us and we will respond within 30 days.
If you are unsatisfied with our response, you can complain to the Information Commissioner's Office.
Contact
The full regulatory privacy notice (iCLERK-PN-001) is available on request.